IDevice Icon Objectives
Teacher helping student at blackboardThe purpose of this module is to recognize and practice the interpersonal skills that will assist in dealing with conflict. By the end of this module you will be able to:
  • Identify basic communication behaviors that may trigger conflict by communicating disrespect through disconfirmation;
  • Practice skills that identify disrespectful behavior;
  • Use language strategies for communicating respect -- confirming behaviors;
  • Identify communication behaviors that increase defensiveness;
  • Practice supportive communication skills to reduce defensiveness;
  • Identify the challenges of having face saving techniques along with face supporting techniques.
First take a look at the importance of R-E-S-P-E-C-T

Reference:  Jones, T.S. & Jameson, J., Department of Communication, North Carolina State University

Licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 2.5 License

Brought to you by