Conflict Resolution Education Connection

Building Healthy Relationships and Strong Communities Through Conflict Education.
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CRE Terms Glossary

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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

Saving face
preserving our image or face we present after we have perceived a threat to or attack against that face
Secondary appraisals
In Lazarus' theory of emotions, the appraisals or judgments we make about whether someone is to blame and how well we can cope with the event
Secondary emotions
blends of primary emotions, more complex, less comparable cross-culturally
knowing who you are and what makes you different from others
the level of confidence and satisfaction you have with your self-concept
Self-serving bias
A perceptual bias we have when we give ourselves credit for the good things but blame the situation or other people for the bad things
an emotion management strategy that helps one feel better, moving from an emotionally negative to an emotionally positive state
Settlement range
In bargaining, the difference between your target point and your resistance point
refers to the biological classification of a particular person (male/female)
Social aggression
tries to inflict harm through damage to one's self-esteem, social status, or both
Spontaneous communication
Non-defensive communication that is 'of the moment' and natural - no hidden agendas
Strategic expression
the ability to regulate your emotional experience and expression in adaptive and beneficial ways
Strategy communication
Defensive communication that makes it seem you have a hidden agenda or are trying to manipulate the other
Substantive Directive strategy
A strategy used by a mediator to engage the parties in discussion of the substantive issues in the conflict
Superiority communication
Defensive communication that makes it sounds like you see yourself as better than the other
Supportive climates
creating climates that are non-defensive by using language that is descriptive, problem oriented, spontaneous, empathic, equal, and provisional
Supportive response
a way of endorsing someone by responding in a supportive way