Conflict Resolution Education Connection

Building Healthy Relationships and Strong Communities Through Conflict Education.
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CRE Terms Glossary

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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

Perception checking
a communication technique that gives us a chance to check or verify our perceptions of another's behavior, states the behavior, offers at least two possible explanations, and requests clarification
Person perception
making sense of others
Personal space
the invisible bubble of space we protect in interactions
Physical aggression
using physical force against others
In negotiation and bargaining the outcomes we want, the things we want to get
Power resource
Something that gives us the ability to have power over or influence others to do what we want
Primary appraisals
In Lazarus' theory, initial evaluations we make about a situation that results in our having either positive or negative feelings about that thing
Primary emotions
emotions that are categorically distinct, found in all cultures, and discernable by facial expression
Principled Negotiation
A cooperative approach to negotiation
Problem orientation
Non-defensive communication that shows you are trying to focus on the problem rather than personal attack
Problem solving
a win-win style of managing conflict in which people try to focus on solving the problem together rather than winning
Procedural strategy
In mediation, a strategy used by the mediator to control process
something that is constantly changing, dynamic, having no definite beginning or ending
Prospective goals
Goals we have in conflict before we engage in conflict management behavior
Non-defensive communication that shows you are not completely certain you are correct, there's a possibility the other is correct
the study of nonverbal communication through spatial behavior
Purposive attribution
when we evaluate a behavior as voluntary or intentional