Conflict Resolution Education Connection

Building Healthy Relationships and Strong Communities Through Conflict Education.
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CRE Terms Glossary

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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

Opening Statement
The opening comments of a mediator in which the mediator explains mediation and the role of the mediator
Optimism
an orientation that expects positive things, believing the causes of bad things are temporary and good things are permanent
Over-generalizing
A perceptual bias where we see people as being similar overall because they are similar in one or two ways