Conflict Resolution Education Connection

Building Healthy Relationships and Strong Communities Through Conflict Education.
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CRE Terms Glossary

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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

gesticulations that help us get our messages across
the communication of interest in the other through nonverbal behaviors of proximity, gazing, and touching
When people cannot solve their own conflicts and need to have someone else intervene
a form of disconfirmation in which you deny the other person's self-experience, deny the feelings of the other person, deny the other person's perceptions, or speak for the other person
Impulse control
the ability to control your impulses to respond emotionally
Impulsive strategies
one of Selman's interpersonal negotiation skill levels in which children either fight for what they want or they run away (fight or flight)
the most extreme form of disconfirmation, ignoring the person and the bid he or she has tried to make
Indirect language
language that does not verbalize the intended meaning, hints
Indirect/direct styles
direct communication verbalizes the intended meaning, indirect communication is implicit and hints at the intended meaning
Individualistic cultures
cultures that have a focus on the individual rather than the group or collective
Information power
Influence we have because of specific information we possess, for example, I know when the stock will go up
Initial Offer
In bargaining, the first offer you put on the table
Integrative approaches
approaches to conflict management that try to identify and integrate the needs of both parties so that a mutually satisfactory solution can be found
communication that occurs only when the sender means to convey or share information with the receiver
Inter-group contact
programs and experiences aimed at helping young people avoid prejudices associated with older adults and helping younger people keep a more open-minded acceptance of senior citizens
In principled negotiation and/or mediation, these are the concerns or reasons why someone wants something in the conflict
Internal attributions
the tendency to assume that the cause of a behavior lies in the personality or disposition of the actor rather than the situation
Interpersonal needs
basic needs we have that motivate us in interpersonal relationships, inclusion/involvement, control/independence, and affiliation/intimacy
Interpersonal negotiation strategies
Selman's theory of strategies that children use in conflict at various stages of conflict competence
Intractable conflict
conflicts that have escalated to a point where management or resolution is extremely unlikely
Issue proliferation
bringing additional issues to a conflict beyond the issues the conflict itself is about, increases conflict escalation