Conflict Resolution Education Connection

Building Healthy Relationships and Strong Communities Through Conflict Education.
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CRE Terms Glossary

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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

Emotion coaching
a five-step process for teaching children basic skills of emotional competence
Emotion scripts
sets of expectations for how we should react emotionally in certain situations in order to be appropriate, acting surprised at a surprise party
Emotional acknowledgment
a confirming behavior that acknowledges someone by telling him or her you notice the emotion he or she has expressed
Emotional awareness
awareness of one's own and other's emotions
Emotional competence
knowing how to express emotions to fit the situation, the culture, and personal needs, understanding how to discern one's emotional state and others' emotional states, understanding the vocabulary of emotion, coping with aversive and pleasurable emotional situations, using emotions strategically and at an appropriate time, a developmental process
Emotional contagion
being "infected" by the emotions of others, physiological mimicking of another's emotions that triggers similar emotional experience in you
Emotional expressivity
willingness and ability to express one's emotions
Emotional flooding
being swamped by emotion to the extent that you cannot think effectively
Emotional immaturity
inability to behave in an emotionally competent way due to development that has yet to occur in the social or cognitive domain
Emotional incompetence
through developmentally able, a person is unable to manage his or her emotions at the same level as his or her age and culture expect
Emotional intelligence
the capacity for recognizing our own feelings and those of others, motivating ourselves, and managing emotions effectively in ourselves and in our relationships
Emotional perspective taking
the ability to understand how the other person is feeling and why they are feeling that way
Emotional regulation
learning to control one's impulses to respond emotionally
the feelings that motivate us to act in all facets of life
the ability to feel what someone else is feeling
Empathy communication
Non-defensive communication that shows you can understand the other person's experience
confirming behavior that sends the message, ",The way you are feeling is okay,", or ",The way you are perceiving is okay.
Equality communication
Non-defensive communication that treats the other person as an equal
the belief that one's culture is the center of everything and therefore superior to other cultures. Encourages people to apply the norms and standards of their own culture when judging other cultures: ",This is the way we do it, so this is the way everyone should do it.",
Evaluation communication
Defensive communication that judges the other
Expertise power
Influence we have because of a general area of expertise or knowledge we have, like computer programming