Conflict Resolution Education Connection

Building Healthy Relationships and Strong Communities Through Conflict Education.
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CRE Terms Glossary

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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

Defensive climates
a climate or atmosphere that is created when a person perceives or anticipates a threat to their face or identity
Defensive communication
Communication that makes someone else more likely to become defensive
communication behaviors devoted to resisting or preventing aggression or attack from a relational partner
Descriptive communication
Non-defensive communication that describes something rather than evaluates
Direct acknowledgment
a confirming behavior that acknowledges the other by directly signaling that you have heard and understand their request or statement
behavior that communicates that the sender does not have the right of self-definition
Display rules
a culturally created understanding of how we should strategically show or express something
the most sophisticated form of disconfirmation, looks as if you are responding to the other, but you answer refuses to engage them. Can take one of four forms: disqualify the sender, disqualify the receiver, disqualify the content, disqualify the context
Distributive approaches
competitive approaches to conflict, assuming the parties are in conflict over the allocation of some scarce resource and that each party wishes to win as much of that resource as possible
Dysfunctional conflict
a conflict where one or both parties are dissatisfied with the process or outcome (or both) of the conflict management