Conflict Resolution Education Connection

Building Healthy Relationships and Strong Communities Through Conflict Education.
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CRE Terms Glossary

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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

When a mediator meets individually with one of the parties in the mediation to talk about issues
Causal inference
Assumptions we make about what causes a certain effect, usually refers to judgments we make about why people do things
Certainty communication
Defensive communication that suggests you are completely right and completely certain that you are right
Clarifying response
a confirming behavior that acknowledges someone by asking for more information about what they've just said or done
Classroom agreements
Agreements negotiated by students and teachers about acceptable behavior in the classroom
Classroom management style
A general tendency to be either hands-on, hands-off or hands-together as a style of dealing with classroom management
Classroom meetings
Having students in a class convene for a discussion of issues or activity.
Classroom rules
Specific rules for behavior in a classroom, usually created by teacher and students
A mediation process in which two mediators work together
One of the team of mediators in co-mediation - usually the one that is less in charge of the mediation
Cognitive perspective taking
being able to understand how a person sees a situation, what his or her needs and interests are in that situation
Collaborative strategies
conflict management strategies in which concern for the self and the other fully merge, and conflicts are seen as residing within the relationship, thus, only mutually satisfying solutions are acceptable
Collectivistic cultures
cultures that encourage interdependence among members, teaching them the importance of allegiance to in-groups, that provide continued protection in exchange for loyalty
the process of constructing meaning through the sharing of thoughts, ideas, feelings, and information with others
Communication resources
communication behaviors, skills and competencies that help us accomplish what we want to communicatively
A mediator strategy that uses search for information, instruction, and supportive communication to uncover the nature of the conflict
Communicative competence
learning to achieve language skills and nonverbal skills that promote social interaction, such as making friends and dealing with conflict
a conflict resolution style that is win-lose, shows a strong concern for the self but a low concern for the other
a confirming behavior, a way of endorsing someone by saying something positive about him or her
a conflict resolution style that involves splitting the difference or a give and take approach, shows a moderate concern for self and a moderate concern for other
Giving a little on an issue in bargaining to try and come to an agreement
The idea in mediation that what is said in mediation is not shared with anyone outside the mediation
you accept the right of the other person to define you, himself or herself, or the relationship
Confirmation bias
Once we have an impression of the other person, our tendency to keep seeing them that way, even if there is information to the contrary
the expression of a disagreement between two or more interdependent people about what should be done and/or how it should be done
Conflict competence
the ability to manage conflict positively and functionally
Conflict escalation
occurs when the feelings associated with the conflict become more hostile, when the behaviors used in conflict become more aggressive, when the positions taken in the conflict become more extreme, and when the willingness to adopt cooperative orientation to the conflict decreases
Conflict resolution education
teaching children how to manage conflict effectively and giving them life skills that will empower them to be happier, more successful citizens
Conflict styles
A tendency we have for how we deal with conflict - a general approach to conflict management
Connection power
Influence we get because of who we know
Contact cultures
cultures that use more touch and less personal space (e.g., Arab, Latin American, and Southern European nations) than do members of non-contact cultures
Contact hypothesis
predicts that making contact with stereotyped individuals and interacting with them over time will break down the stereotypes we have about them
an emotion resulting from perceived superiority, often expressed as an insult
the information we exchange and the understandings we achieve
Content level
gives the ",content", or basic data of the message, denotative meaning, what the words actually mean
Control communication
Defensive communication that directs or tells the other what to do
In principled negotiation and/or mediation, the standards used to determine whether a solution meets the interests of the parties and should be selected
Verbal behavior that attacks the relational partner's personality or character, presents as a general deficit, not of a specific action or issue
Cultural context
the layers of culture that influence our communication in any given interaction
Cultural display rules
rules based on our cultural expectations that guide us in terms of appropriate behavior in a given situation
Cultural identity
views of ourselves that we share with other people in that culture based on influences in the culture
Cultural sensitivity
Understanding that there are different emotional cultures as well as the ability to appropriately follow the display rules prescribing and proscribing emotional expression
shared ways of behaving and interpreting common to an identity group