Conflict Resolution Education Connection

Building Healthy Relationships and Strong Communities Through Conflict Education.
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CRE Terms Glossary

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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

Accommodation/smoothing
A style of conflict resolution in which one person gives in or accedes to the wishes of the other
Acknowledgment
confirming behavior that indicates awareness of or interest in the other person's perceptions, comments, or questions
Action-oriented listeners
listeners who concentrate mostly on the task at hand and prefer to listen to people who present information in a logical and organized way
Affect displays
spontaneous facial expression of emotion