Summarizing
Summarizing is a generally accepted communication skill that assists in bringing together ideas and thoughts previously discussed in a cohesive manner. This active listening skill enhances the process of understanding previous dialog by restating ideas in a form that all parties can understand.
Summarizing also often comes at the conclusion of a mediation phase or process to frame and reframe the major concepts discussed. According to Schrumpf, Crawford and Bodine in their 1997 book titled Peer Mediation, Conflict Resolution in Schools, two things occur during summarizing, 1) “You restate the facts by repeating the most important points, organizing interests, and discarding extra information,” and 2.) “you reflect feelings about the conflict.”(p. 135) Schrumf et al. specifies that those feelings are as important as fact. Feelings quite often come from perception, and perceptions sometimes are more important than reality.
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