CRE Terms Glossary
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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.
- Saving face
- preserving our image or face we present after we have perceived a threat to or attack against that face
- Secondary appraisals
- In Lazarus' theory of emotions, the appraisals or judgments we make about whether someone is to blame and how well we can cope with the event
- Secondary emotions
- blends of primary emotions, more complex, less comparable cross-culturally
- Self-concept
- knowing who you are and what makes you different from others
- Self-esteem
- the level of confidence and satisfaction you have with your self-concept
- Self-serving bias
- A perceptual bias we have when we give ourselves credit for the good things but blame the situation or other people for the bad things
- Self-soothing
- an emotion management strategy that helps one feel better, moving from an emotionally negative to an emotionally positive state
- Settlement range
- In bargaining, the difference between your target point and your resistance point
- Sex
- refers to the biological classification of a particular person (male/female)
- Social aggression
- tries to inflict harm through damage to one's self-esteem, social status, or both
- Spontaneous communication
- Non-defensive communication that is 'of the moment' and natural - no hidden agendas
- Strategic expression
- the ability to regulate your emotional experience and expression in adaptive and beneficial ways
- Strategy communication
- Defensive communication that makes it seem you have a hidden agenda or are trying to manipulate the other
- Substantive Directive strategy
- A strategy used by a mediator to engage the parties in discussion of the substantive issues in the conflict
- Superiority communication
- Defensive communication that makes it sounds like you see yourself as better than the other
- Supportive climates
- creating climates that are non-defensive by using language that is descriptive, problem oriented, spontaneous, empathic, equal, and provisional
- Supportive response
- a way of endorsing someone by responding in a supportive way
