CRE Terms Glossary
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This is a glossary of terms related to the field of conflict resolution education. You'll find the terms followed by a short definition and any related terms that you might want to become familiar with. Another useful tool for understanding more general education-related terms is the ERIC thesaurus.
- Face
- Goffman's notion of the self we want to present in interaction
- Face work
- ongoing, yet often implicit process of trying to present our ",face", in interactions
- Facilitate emotional reappraisal
- a process of elicitive questions and conversation that enable people to change the way they experience a situation and, by doing so, change how they feel about it
- Facilitator
- A third party who focuses on re-establishing communication between disputing parties but who does not become involved in substantive issues
- Forgiveness
- no longer being upset with someone because of what he or she did
- Frame of reference
- our view of the world and the assumptions we make about reality as shaped by our prior experiences
- Functional conflict
- a conflict where both parties are pleased with the process and outcome of the conflict management
- Fundamental attribution error
- A perceptual bias where we tend to blame the person rather than the situation for an event
